Shipping FAQ

Shipping FAQ

General Shipping Information
Unless you have a shipper or an account with a shipping company, we use Canada Post as our standard shipping method. The shipping charges are based on weight, size and location.
Our warehouse is located in Toronto, Ontario. It's a warehouse only, we do not have a brick-and-mortar store front. If you have a rush order or wish to pickup, we can make special arrangements for you to pick up.
 
Domestic Shipping Options and Estimated Delivery Time
To estimate when your order will arrive, you need to consider the availability of the items you have ordered and the shipping option you selected. Within Ontario you have the option of 1 to 3 business days for destinations with regular postal services available.

Please note that we are unable to calculate your shipping charges until after we receive your order. Shipping charges are based on the largest size and total weight of your paper lantern order and your shipping location.

An e-invoice with the final total including your shipping charges is emailed to you after we receive your order with your address and the items you have ordered.

Payment is not requested until after your shipping and handling cost has been estimated.

Delivery

We are able to deliver for a fee. Please let us know if you want delivery and we will add the delivery fee to your invoice.