Our Return Policy
We are committed to offering you the best in quality and service. If you are not completely satisfied with your purchase, you may return it within 7 days for a refund of the merchandise amount (not the shipping charges), provided the item(s) are unused and with all the original packaging intact. You are responsible for the shipping cost to return the products to us. Note that we reserve the right to refuse a refund, if we deem that the products have been used or opened.
A 20% restocking fee will be charged for returned or refused merchandise.
Clearance and sale items are not returnable.
Paper lanterns come in clear bags, so you are able to determine if the color is what you are looking for. We do NOT and will NOT accept returns of paper lanterns that have been opened. All shipping, rush processing, and express shipping charges related to shipping your product back and forth are non-refundable. Please note that paper lanterns are hand-made and therefore minor variations in the color are expected.
Download and complete the returns form. Before you complete the form please make sure you have spoken to customer service and have been supplied with a reference number. (You may need Adobe Reader to open this form. If so, you can download it here.)
To expedite your refund, please include a copy of your invoice.
Carefully pack your item(s). Use any type of shipping box to return the items. All items must be received in the same condition that they were shipped. We do not issue refunds for damage due to poor packaging.
Most refunds are completed within two business days after we receive your return.
If you have any questions, email sales(at)torontopaperlanterns.com or call 1-647.955.8129.