Terms & Conditions
Terms & Conditions
Description of the Products
Toronto Paper Lanterns takes the greatest care in the presentation of the products on this website. Nevertheless, while every effort is made to ensure that the colour in photographs of the products displayed on the website is as close as possible to that of the original products, variations may occur; in particular due to the technical limitations of computer equipment in rendering colour and because of the artisanal nature of some products that are hand-made. Accordingly, it is possible that the customer’s perception of the photographic representation of the products does not correspond exactly to the product as is, of which the customer is hereby expressly informed.
The products offered for sale by Toronto Paper Lanterns are those shown on the website on the date the customer visits the website and within the limits of available stocks. Toronto Paper Lanterns reserves the right to withdraw products from sale at any time. Toronto Paper Lanterns does not guarantee availability of the products presented on the website. In case any product is unavailable, the customer will be informed at the earliest opportunity by email of delivery of a part-order or of the cancellation of the order.
We are committed to offering you the best in quality and service. If you are not completely satisfied with your purchase, you may return it within 7 days for a refund of the merchandise amount (not the shipping charges), provided the item(s) are unused and with all the original packaging intact and un opened. You are responsible for the shipping cost to return the products to us. Note that we reserve the right to refuse a refund, if we deem that the products have been used or opened.
A 20% restocking fee will be charged for returned or refused merchandise.
Clearance and sale items are not returnable.
Paper lanterns come in clear bags, so you are able to determine if the color is what you are looking for. We do NOT and will NOT accept returns of paper lanterns that have been opened. All shipping, rush processing, and express shipping charges related to shipping your product back and forth are non-refundable. Please note that paper lanterns are hand-made and therefore minor variations in the color are expected.
- Download and complete the returns form. Before you complete the form please make sure you have spoken to customer service and have been supplied with a reference number. (You may need Adobe Reader to open this form. If so, you can download it here.)
- To expedite your refund, please include a copy of your invoice.
- Carefully pack your item(s). Use any type of shipping box to return the items. All items must be received in the same condition that they were shipped. We do not issue refunds for damage due to poor packaging.
- Most refunds are completed within two business days after we receive your return.
If you have any questions, email sales(at)torontopaperlanterns.com or call 1-647.955.8129.